Last updated: November 4, 2026
How we charge, how plans renew and how to cancel. This policy is part of our terms of service; an order form can set different terms for a client.
Plans and prices
| Plan | Monthly | Setup | Monthly in Brazil | Setup in Brazil |
|---|---|---|---|---|
| Essential | $490 | $2,500 | R$ 1.490 | R$ 6.000 |
| Signature | $1,200 | $6,000 | R$ 3.900 | R$ 15.000 |
| Elite | from $2,500 | from $12,000 | from R$ 7.900 | from R$ 35.000 |
Prices exclude taxes. What each plan includes is on our pricing page.
Setup fee
The setup fee is invoiced when the order form is signed and covers the build: connecting the catalog, cutting the concierge to the brand, testing and launch. If the client cancels before kickoff, we refund it in full. After kickoff it is not refundable, because the work has started.
Monthly fee
Billed monthly in advance from the launch date. The first month may be prorated.
Minimum term
Six months from launch. After that, plans continue month to month.
Paying yearly
Paying for 12 months upfront costs 10 months of the plan, so two months are free. Yearly payments are not refundable, except that we refund unused months if we end the contract without cause or materially breach it.
Conversations above the plan
Essential includes up to 1,500 conversations a month, Signature up to 5,000 and Elite up to 15,000. A conversation is one person’s session with the concierge, with any number of messages, within 24 hours. Above the cap, each conversation costs $0.10 (R$ 0,40), billed the following month. We warn the client when it reaches 80% of the cap.
Pass-through costs
WhatsApp message fees charged by Meta, and any other third-party costs the client approves, are passed through at cost.
Changing plans
Upgrades take effect on the next invoice; any extra setup work is quoted first. Downgrades take effect at the next renewal after the minimum term.
Cancelling
After the minimum term, cancel any time with 30 days’ written notice to hello@createyourai.co. The concierge stays live until the notice period ends. If a client cancels during the minimum term, the monthly fees for the rest of that term are still due.
Refunds and credits
Apart from the cases above, fees already paid are not refundable. If the concierge is unavailable for more than 24 hours in a month because of a problem on our side, we credit a proportional part of that month’s fee on request.
Late payment
Invoices are due within 15 days. If one is more than 15 days late, we send a written notice and may pause the concierge until it is paid.
Currency and taxes
US clients are billed in US dollars. Brazilian clients are billed in reais or US dollars, as the order form says. Prices don’t include taxes, duties or bank fees, which the client pays, including any tax withheld on payments sent abroad.