Why is there a setup fee?
It pays for the build: connecting your catalog, writing your rules and voice, testing on 100 real questions from your customers and launching. If you cancel before kickoff, it is refunded in full.
What counts as a conversation?
One person’s session with the concierge within 24 hours, with any number of messages.
Is there a contract?
Plans have a six-month minimum from launch. After that they continue month to month, and you can cancel with 30 days’ notice.
Can I change plans?
Yes. Upgrades start on your next invoice, and any extra setup work is quoted first. Downgrades start at the next renewal after the minimum term.
Can I pay in reais?
Yes. Brazilian clients are billed in reais or US dollars, as the order form says. US clients are billed in dollars.
Do prices include taxes?
No. Taxes, duties and bank fees are added where they apply.